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Privacy Policy

This policy explains all about the information we collect when you use Paperplane. It also explains the specific ways we use and disclose that information.

The Basics

  1. Definitions

    Let's start with some basics. Here are a few definitions that should help you understand this agreement. Paperplane.io (“Paperplane” or the “Service”) is a web hosting service offered through the URL www.paperplane.io (we’ll refer to it as the “Website”) that allows you easily manage static website content with Dropbox or GitHub. Paperplane.io is owned and operated by Supermatter, LLC, an Indiana limited liability corporation (“Paperplane,” “we,” or “us”). Paperplane has employees, independent contractors, and representatives ("our Team"). As a customer of the Service or a representative of an entity that’s a customer of the Service, you're a “Member” according to this agreement (or “you”).

  2. Changes

    If there are any changes to this Privacy Policy, we’ll post them on the Website and send them to the last email address you gave us. Any changes will be effective as of the date we post on the Website or send the email (or whichever date is later). You may object to any changes within 20 days after they’re posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you, but will apply only to information we collect in the future. We won't treat information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we’ll have to terminate your account. That said, if we ever changed our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, you‘d be able to opt out without termination.

  3. Effective Date

    This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you, according to our Terms of Service.

  4. Questions

    If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Website, please email us at support@paperplane.io

Your Information

  1. Information We Collect

    1. Information You Provide to Us: When you register to use the Services, communicate with our customer service team, send us an email, or post on our blog, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, occupation, and other demographic information. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Terms of Service and Privacy Policy.
    2. Information from your Use of the Service: We may get information about how and when you use the Services. This information may include your IP address, time, date, browser used, and actions taken by you within the application.
    3. Cookies: When you register to use Paperplane, we store "cookies," which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Services.
    4. Information from OAuth Providers: When you authorize our application with any third party OAuth providers (Twitter, Facebook, Github, Dropbox), we are given access to a limited amount of information about you. This often includes your email address. We only collect data that’s provided by the third party provider according to its terms of use. By using authorizing through a third party OAauth provider, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Terms of Service and Privacy Policy.
  2. Use and Disclosure of Your Personal Information

    We may use and disclose your Personal Information only as follows:

    1. To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments. To learn more about the steps we take to safeguard that data, see Section 7 below.
    2. To send you System Alert Messages. For example, we may let you know about temporary or permanent changes to our Services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.
    3. To enforce compliance with our Terms of Service and applicable law. This may include developing tools and algorithms that help us prevent violations.
    4. To provide customer support.
    5. To protect the rights and safety of our Members and third parties, as well as our own.
    6. To meet legal requirements like complying with court orders and valid subpoenas.
    7. To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
    8. To prosecute and defend a court, arbitration, or similar proceeding.
    9. To support and improve the Services we offer.
    10. To communicate with you about your account for informational, not promotional, reasons.
    11. To transfer your information in the case of a sale, merger, consolidation, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy.
    12. To send you informational and promotional content that you may choose (or "opt in") to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.


  1. Notice of Breach of Security

    Nobody’s safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then Paperplane.io will notify you as soon as possible and later report the action we took in response.

  2. Safeguarding Your Information

    To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).

    Paperplane.io accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.


  1. Accuracy of Data, Transparency, and Choice

    We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.

    We only store data about you for as long as it’s reasonably required to fulfill the purposes that gave us the right to access it in the first place.

    We’ll give you access to any Personal Information about you that we hold within 30 days of any request for that information you make by emailing support@paperplane.io. Unless it’s prohibited by law, we’ll remove any Personal Information about you from our servers at your request.

Last modified April 9, 2013